FAQ & Booking Terms and Conditions
Frequently asked questions
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Our learning activities uniquely focus on the needs of public service media. Colleagues from a range of EBU Members often attend our open enrolment classes and you can share experiences. In fact, case studies from our Members are included within our courses and we rely on teaching expertise from our own Faculty, who are experienced practitioners, and from within the EBU e.g. our News and Technology/ Innovation colleagues. Our offer is also suitable for non-EBU Member media organizations and those working in communications.
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These are free one hour sessions exploring a specific topic that is relevant to public service media today. There’s a friendly and open atmosphere to share questions, thoughts and ideas with your peers.
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Yes! Our tailored workshops can be delivered either in person at your offices or online. We are happy to discuss ideas and work together to offer a workshop which has been carefully designed to suit your needs. Don't hesitate to contact us by emailing academy@ebu.ch.
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Some of our courses are very popular and places fill up fast. New dates are often added, so make sure you keep up with what we've got coming up on our Academy Course Page.
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Our payment and cancellation policy can be found in our booking terms and conditions.
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We are always happy to connect with new talent. Please don't hesitate to contact us at academy@ebu.ch and someone will get back to you about your request.
Booking terms and conditions
The European Broadcasting Union, an association duly established under Swiss law, located at L'Ancienne-Route 17A, 1218 Grand-Saconnex (Geneva), Switzerland (hereafter "us", “EBU”, “EBU Academy”, "we" or "our") is the organizer of the EBU Academy courses, trainings, learning sessions, workshops, etc. (hereinafter, a “Course(s)”) specified on the registration form.
These terms and conditions (the “Terms”) apply in relation to the registration participation and, where applicable, cancellation of the attendees of a Course (“you”, “your”, “yours”), whether physical or virtual with the use of video or web conferencing tools/platforms.
Course overview
Each Course is described by its objectives, content, target audience, trainer, dates, time, duration, application deadline and Registration Fees (if any). We reserve the right to make changes to the Course (including without limitation, to the content and timing of the programme, the trainers/speakers, etc.), as deemed necessary, without any liability to you, nor obligation to refund the Registration Fees.
Registration
Registration is a contractual obligation. By submitting your registration, you agree to these Terms without modification, and you enter a binding contract with us when registering for a Course (including if such a Course is free of charge).
Registrations are accepted in the order they are received and are subject to availability.
Once you have submitted your registration form, you will receive acknowledgment of submission by email. However, you understand and agree that this acknowledgement of the registration submission is not confirmation and that your registration for a Course is always subject to our formal confirmation (which will include all the details of the Course and where applicable may be pending payment), that will be sent to you by email in due time. We are entitled to deny your registration without cause, so please do not make any travel arrangements until you have received this formal confirmation.
If you register for a Course on behalf of an entity, you agree to these Terms on behalf of that entity and you represent that you have the authority to do so. In such case, “you”, “your” and “yours” will also refer to that entity. If you do not have such authority, or if you do not agree to any portion of these Terms, please do not register for a Course.
If the cost of the selected Course is to be borne by your organization, please make sure that the person in charge of training within your organization has approved your registration and all associated costs.
Attendance and conduct during the Course
By participating into a Course, you are expected to:
- attend the whole Course and arrive punctually;
- adopt a respectful behavior towards the trainer(s) and the other participants of the Course; in particular you shall not display any content or act in a way which is threatening, libelous or defamatory;
- not using our infrastructure or any other Course Material for unethical, illegal or malicious activities;
- comply with the provisions of these Terms.
You are required to keep your personal belongings (including your computer and/or other devices) with you at all times and we accept no liability for damage to, or loss of, personal belongings.
We may at any time, with or without giving notice, on our absolute discretion, rescind your registration or attendance at the Course in case of violation of these Terms without incurring any liabilities to you and/or any third party. In such an event, the paid Registration Fees will not be reimbursed and shall remain due.
Registration Fees and costs/expenses (if any)
If the Course is not free of charge, you undertake to pay the relevant Registration Fees (all taxes included) as specified on the Course overview and/or registration form (the “Registration Fees”). Where applicable, VAT may be in addition to the prices mentioned in the Courses overviews.
An organization with full EBU membership qualifies for the “EBU Member rate”.
Associate Members and Approved Participants qualify for the “EBU Member rate” for up to a maximum of five (5) registrations per organization per calendar year. Additional registration will be charged at the “Non-Member rate”.
All other organizations will be charged at the “Non-Member rate”.
The invoice for the total Registration Fees for all participants within your organization will be sent to your organization by email to the address indicated in the registration form, unless otherwise specified under “Billing Address” section in the registration form.
Payment is due within thirty (30) calendar days upon receipt of the invoice and can be made via bank transfer or credit card.
Please note that you are fully responsible for all costs and/or expenses in relation to your registration and attendance on a Course, including making your own travel and accommodations arrangements. We will not be liable for any travel/accommodation formalities and/or any costs/expenses or if you are unable to attend the Course (including in case of a Force Majeure). We recommend you subscribe to appropriate insurance against cancellation.
Course Material
For the purposes of these Terms, “Intellectual Property Rights” are any and all rights (including without limitation copyright, trademarks, trade names, know-how, design software applications, websites, rights in databases, compilations and designs, moral rights) and prerogatives, registered or not, arising from the Swiss and international legislation on the protection of notably patents, design, trademark, as well as know-how and trade secrets.
Papers or other documentation/material (such as without limitation, notes, records, studies, reports, brochures, drawings or other documents and tangible items including images, texts, comments, graphics, illustrations, logos, icons, our brand and products names, etc.) may be made available to you during the Course (the “Course Material”).
The Course Material is our (or our licensors) exclusive property and may be protected by Intellectual Property Rights. The Course Material is made available only to those attending the Course and is provided for your personal use, without the right to reproduce, modify, copy, transmit, publicly display, share or otherwise distribute (whether in whole or part) by any method whatsoever such Course Material, unless express prior written permission given to you by the copyright owner. These Terms do not grant you any license nor any right to use these elements made available to you except where such use is limited to the purposes of your attendance to a Course.
Photography and Filming
By registering and/or by participating on a Course, wherever physically or virtually via video conferencing or web conferencing platforms/tools, you acknowledge that certain sessions and/or social functions may be, photographed and/or filmed and/or web streamed and that some of these photos and video recordings can be used for the minutes/summary of the Course, news, promotional purposes, future marketing materials, illustration, information and dissemination activities via EBU’s own websites or inclusion on EBU’s social media pages which may process personal data according to their own policies. Participation in a Course indicates thus your consent to being included in the meeting’s recording. Should you have any concerns about this, or do not wish to be featured in any of these materials, please contact us by email at academy@ebu.ch. However, you are advised that incidental inclusion of some images of yourself within any recording or photos may take place. Photos and recordings will be publicly available.
Cancellation, Right of withdrawal and Force Majeure
a. Cancellation of the registration by you
Without prejudice to section “Force Majeure” below, if the Course requires payment of Registration Fees, in case of cancellation (or no show), the Registration Fees remain due, and no reimbursement will be made. We would however be pleased to accept a substitute participant without additional costs provided that you abide by these Terms in respect of the substitute participant. Should you decide to cancel your registration, we are not responsible nor liable for any costs and/or expenses you may incur due to the cancellation of your registration.
b. Cancellation of a Course by EBU Academy
While we will make every effort not to cancel a Course at short notice, we retain the right, at any time prior the starting date, in our absolute discretion and without giving any reason, to cancel or postpone the Course.
In the event of cancellation by EBU Academy (except in case of Force Majeure), you will be notified by email and the Registration Fees paid will be refunded to you in full in due time. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In case of postponement of the Course, the paid Registration Fees (if any) will not be refunded.
In any event, EBU Academy cannot be held liable for any costs and/or expenses (including without limitation any travel and/or accommodation) and/or any consequential loss you may incur due to the postponement and/or cancellation of a Course.
c. Right of withdrawal (where applicable)
Notwithstanding the foregoing, provided that you are a consumer – which therefore excludes EBU staff and/or EBU Members delegates registering in the course of their professional activity – you have a right of withdrawal of fourteen (14) calendar days from the day of your registration to the Course without having to provide a justification [please note that you will not benefit from a right of withdrawal if you are not a consumer, i.e., you are not an individual acting for purposes which are wholly or mainly outside your trade, business, craft or profession]. To exercise the right of withdrawal, you must inform us by email at academy@ebu.ch of your decision to withdraw by an unequivocal statement. If you have the right to withdraw and you actually withdraw from the registration of the Course, we shall reimburse to you all fees received from you (if any) pertaining to the registration, without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from the registration of the Course. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
d. Force majeure
We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under these Terms that is caused by Force Majeure and in such circumstances, we may not reimburse you the Registration Fees. “Force Majeure” shall mean any event which is beyond our and/or your reasonable control, including but not limited to, Act of God, fire, flood, lightening, storm, earthquake or other climatic or meteorological catastrophes, failure or delay of common carrier or impairment or lack of adequate transportation facilities, accident or repair to machinery, act of sabotage including but not limited to piracy or hacking, embargo, government requirement or action including the imposition of sanctions by any country against Switzerland or a country in which a party is registered or a country in which a Course is deemed to take place, war, civil or military authority, terrorism and industrial dispute, strike or labor disturbance, regulatory change or change in law, or any event or circumstance which puts at risk or endangers the health, safety or security of our and/or your personnel, which prevents and/or affects the performance of these Terms and/or the delivery of a Course, and could not have been prevented, avoided or remedied by the party affected by the Force Majeure taking reasonable precautions.
Liability
To the extent permitted by law, we shall not be liable under any circumstances with respect to any damage suffered in relation to your registration/participation to a Course. You understand and agree that we expressly disclaim all warranties of any kind, express or implied. You hereby expressly waive all claims against us if the selected Course does meet your requirements or expectations. We do not guarantee that the Course will be uninterrupted, timely, secure, and/or error-free and/or the results that may be obtained from attending the Course will be accurate or reliable.
You may be required to register for and/or participate in a Course via third-party registration website and/or video conferencing or web conferencing platforms/tools. We make no representation or warranties and shall have no liability or obligation whatsoever in relation to the content and/or your use of any such third-party website and/or platforms/tools.
You are solely responsible for securing that you have an appropriate Internet connection, equipment and compatible browser software in order to utilize the video or web conferencing platform/tool and participate in the Course.
Data Protection
By registering and/or by participating to the Course, wherever physically or virtually via video conferencing or web conferencing platforms/tools, you acknowledge that your personal data may be collected and processed by us (including shared with third parties) in order to organize such Course and manage your participation, as further detailed in our Privacy Notice for EBU Academy Courses which you acknowledge having read.
Update of Terms, Governing Law and Jurisdiction
These Terms are effective from December 20, 2024 and replaces any previous version. We may update these Terms at any time. Consequently, you are invited to regularly refer to the latest Terms in effect when you proceed to a registration. You agree that these Terms will be exclusively governed by the laws of Switzerland. Any dispute, claim or controversy arising out of, connected with or relating to the conclusion, validity, interpretation or performance of these Terms will be under the exclusive jurisdiction of the competent courts of the Canton of Geneva, Switzerland.