Social Media Week 2025 - A Content Moderation Toolkit for 2025

Overview

The days of media using social media purely as a publishing platform are gone but taking on the “social” part of social media can be tough. This session run by RTBF’s social news strategist, Aline De Volder helps those managing social media communities navigate the many challenges they face. Hot questions will be explored including - when is it ok to turn off comments, in-house moderation vs third part, what role AI is playing and how to protect mental health?

What you’ll learn:

• The key steps in the moderation process 
• Who are the people in your organization who should do the moderation and how should you coach them
• What can you do in case of a crisis: which process to apply
• What are the tools that can help

This mini master class is part of the EBU Academy Social Media Week, and can be bundled with other sessions from the same series. For more information, please click here.